Frequently Asked Questions

After purchasing a digital or audio book via the website:

1. Choose 'Get in Samta'.
2. Install and open the Samta application.
3. Log in using the same mobile number or email used during purchase.
4. Find your purchased book under the Library menu in 'My Books'.
5. Select 'Read Online' or 'Download' on the book.

To log in, use your mobile phone number or email address. A verification code will be sent to your number or inbox. Simply enter the code in the next step.

• Please note that all your purchases on Samta are tied to the mobile number or email you enter.
• If using email, please check your spam or junk folder for the verification code. Corporate emails with strict security rules may occasionally block automated messages.

Your purchased books are listed under the 'Library' menu in 'My Books'.

If you cannot find your book, open Profile from the top menu in the app and verify you are logged in with the same mobile number or email used on the website. If different, log out and sign back in with the correct account.

If the book is still not visible, your payment might have encountered a banking issue. In such cases, deducted funds are typically refunded by the bank within 3 business days. You can also contact support through Contact Us to resolve the issue.

Please note that digital and audio books can only be read within the Samta application and cannot be opened outside it. You can download the Samta app here.

The Samta application runs on Android OS 4.1 and higher.

The iOS version of Samta is compatible with iOS 11 and above, available on Iranian app stores like SibApp, Sibche, etc. Note that third-party stores charge their own subscription fees independently of Samta.

Currently, Samta does not offer native desktop applications. To read books on desktop computers, you can use an Android emulator like bluestacks:

1. Install the BlueStacks emulator and then install the Android Samta APK within it.
2. Before purchasing, download and read a free book to verify smooth operation.

Each book purchase allows activation on up to three devices. Factory resets or operating system re-installations cause Samta to recognize your device as a new one.

All books on Samta are delivered in a proprietary .ava format designed to protect publisher and author copyrights, inaccessible outside Samta. It features encrypted structures supporting synchronized text, audio, images, EPUB, PDF, MP3, MP4, and MKV files.

1. In the Samta app, tap Search, choose Advanced Search, and toggle the Free option. Searching any keyword will then filter by free titles.
2. In Advanced Search, select audio formats to explore available audiobooks.
3. Enter author, narrator, or publisher names in the dedicated fields to find their catalog.

Note: You can combine these filters (e.g. free audiobooks by a specific author).

• Ensure your device has sufficient storage space to download and extract the book (more space than the book's stated file size is required). Audiobooks particularly require adequate space.
• If a proxy or VPN was active during download, please delete the file and redownload without a VPN.
• Unstable internet connections can interrupt downloads. Incomplete files cannot be opened.
• Occasional network congestion may occur; please retry downloading after a few minutes.
• If the book file was deleted from your device, an error message will prompt you to remove the item and redownload it.
• If the issue persists, please report the book title through Contact Us for assistance.

• If device storage is low, Android OS may automatically clear large cached files.
• Storage cleaner or booster apps may remove downloaded book files.
• Uninstalling and reinstalling the app deletes local book files.

• If payment is marked unsuccessful, try using another bank gateway.
• If an 'Unauthorized transaction' message appears, your card might restrict transactions under 10,000 Tomans. Use another card or top up your wallet with at least 10,000 Tomans and pay using wallet credit.
• If an unfamiliar error occurs, please forward details to Samta support.
• For seamless checkout, you can top up your wallet balance once and make subsequent purchases instantly without bank gateway redirects.

Free preview is an exclusive Samta feature allowing you to read sample pages anywhere in a book for a limited duration before purchasing, simulating physical bookstore browsing.

Once the allotted preview time or page count ends, or if you exit the reading screen, preview mode concludes and purchasing the book is required.

Samta continually features curated selections of books at promotional discounted prices without requiring a discount code.

To protect intellectual property and honor publisher and author contracts, all Samta books are downloadable and readable exclusively within Samta applications. Printing, copying, and file exports are disabled.

Samta is not authorized to distribute raw PDF files. Sharing unencrypted PDF files infringes upon author, translator, and publisher copyrights.

Samta continually improves the reader application to provide an enjoyable reading experience.

Note: If you encounter websites distributing books illegally, please report them to Samta so we can notify authors and publishers for legal action.

Yes. Once downloaded, you can open 'My Books' anytime offline and resume reading right where you stopped.

Samta also supports online reading without downloading. After purchasing, select 'Read Online' on single-format items or tap the product format on multi-format titles.

Note: Samta also supports multimedia playback and viewing external PDF files stored on your device.

Samta actively collaborates with authors and publishers nationwide and strives to expand its catalog of free books. If you know of a free title not on Samta, please let us know so we can review rights and publish it.

Thousands of electronic and print books are offered on Samta. If a print edition is not listed, the easiest approach is to inquire directly with the publisher. If you cannot find their website, publisher contact details are available on ketab.ir.

Book prices are set directly by publishers without Samta's intervention. Writing, translation, editing, and publishing are professional livelihoods. If you notice any price discrepancies with other platforms, please report them so we can update them.

If you are an author or publisher interested in distributing your titles on Samta, please message us through the Contact Us page on our website or app.

Note: Only works with official publishing licenses from the Ministry of Culture are published on Samta.